Refund policy

Refund & Return Policy

At Van Slooten, we take pride in the quality of our sweets and want you to enjoy every bite. If something’s not right, we’re here to help.

Returns

Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged, incorrect, or doesn’t meet your expectations, please reach out to us within 7 days of receiving your order.

Refunds & Replacements

If your item is eligible, we’ll gladly offer a refund or replacement. To help us resolve the issue quickly, please provide:

• Your order number

• A description of the issue

• A photo of the product and packaging (if applicable)

Send this information to explore@vanslooten.eu

Processing Time

Once your request is approved, refunds will be processed to your original payment method within 5–10 business days. Replacements will be shipped as soon as possible.

Need Help?

We’re happy to assist. Contact our team at daisy.twin@vanslooten.eu, and we’ll make it right.